At Hands to Hearts, we want you to be completely happy with your purchase. We believe strongly in our products and their quality. If you are not 100% satisfied with your purchase, you may return your order to us for a full refund.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To qualify for a full refund the item must be unused and in the same condition when you purchased it. It must also be in the original packaging, with the original tags still attached. Clothing items, must not have been washed or worn and be in re-sellable condition.
We’re sorry, but we cannot accept returns on sale or clearance items.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. So if you are not happy with your purchase for any reason, simply fill out the form below and email it to us. We will email you a return label with the postage. You just have to drop it in the mail.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.